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Terms & Conditions

Terms and Conditions
If any of these Terms are unclear, please email us at hello@sunprive.com

Overview

This website is operated by SunPrive.
Throughout this entire website, the use of terms such as "we", "us" and "our"
refer directly to SunPrive.
By visiting, browsing and/or purchasing from this website, you're engaging in our
"Service". This means that you agree to be bound by these terms and conditions
("Terms") as amended by us from time to time in our absolute discretion without
notice. If you do not agree with the Terms, please stop using this website and/or
our Service immediately.
This website is owned and managed by SunPrive. Unless otherwise stated, the
website and its contents are the express property of SunPrive and SunPrive
reserves all its rights in relation to this property. The website and the products
sold are intended for young personal, non-commercial use only.
You agree to indemnify and hold harmless SunPrive, its officers, directors,
employees, agents, licensors and suppliers from and against all losses,
expenses, damages, legal fees and costs, resulting from any violation of these
Terms or any activity related to your use of the website or the Service or your
account (including any negligence or misconduct) by you or any other person
accessing this website through your account.

Terms of Product Use

The advice on our website is not to be substituted for professional medical
advice. This website is solely an online store for the distribution and sale of
beauty and cosmetic products. We recommend that you consult your medical
practitioner prior to using any of the products sold on our website to determine if
they are suitable for you. If you are in need of medical attention call 911
immediately or your physician.
Please follow the guidelines of use for each product. These guidelines can be
found on both the product page on our website, and on the packaging of each
product.

Your GP or healthcare practitioner should be consulted if you have any medical
questions that need to be addressed. We make no guarantees about the results
of your use of the product as results will vary for each individual user. The
testimonials and reviews published on this website or about our products or
Service on any other platform are the opinions of the authors only and are not
medical or scientific opinions.

 Disclaimer

By accessing our website, using our Service, creating an account or placing an
order through the website, you assume all associated risk, including but not
limited to the risk to your computer, tablet, mobile device, software or data may
be damaged by any virus or malicious bug transmitted by this website or any
third-party website.
By browsing our website or creating an account and becoming a member, you
assume all responsibility for the security of your account. You agree to accept all
responsibility for activities that occur under your account (e.g. orders placed by
someone else using your account). SunPive reserves the right to terminate your
account without notice at its discretion. SunPrive is not liable for any disruptions
to this website.
SunPrive disclaims all liability to the fullest extent permitted by law for any injury,
allergic reaction, adverse side effects, loss, or damage suffered in relation to or
arising from use or misuse of a product, our website or our Service. In the event
of such injury, allergic reaction, adverse side effects, loss or damage, the
maximum aggregate liability of SunPrive will be the value of the product
purchased. You acknowledge that we do not manufacture the products on our
website, we simply distribute the products.
SunPrive reserves the right to amend errors or to update product information at
any time without notice. In the event any information about a product is incorrect
(e.g. size, price etc), SunPrive reserves the right to refuse or cancel any order
placed for that incorrectly described item. In the event of such a refusal or
cancellation of an order and your chosen payment method has been charged,
SunPrive shall issue a credit to that chosen payment method in the amount of the
cancelled order.

Lost Parcels

SunPrive accepts no responsibility for lost or unclaimed packages. Online
tracking is available to you and is sent to you via email once you place an order.
It is your responsibility to track the item via our website by clicking the 'Track my
Order. We urge customers to access their tracking code if there is a delay in
tracking and/or receiving your order. If the wrong address information is inputted
into the checkout page when an order is placed on the website, and as a result, a
parcel is sent out then returned back to us, it is the customer’s responsibility to
pay for the product to be re-sent to the correct address.

Unauthorised Use

You may not use the website or Services for any unlawful or unauthorised
purpose, including without limitation: distributing any abusive, unlawful,
defamatory, harmful, obscene, or otherwise objectionable material. You may not
use the website or Services to transmit any material that constitutes a criminal
offence, results in civil liability or otherwise would breach any laws, regulations,
or codes of practice. You warrant that you have the right to post any materials
posted by you on our website and that the materials do not infringe any third
party intellectual property rights.
Interfering with, damaging, disabling, or impairing the operation of this website, or
attempting to gain unauthorized access to the website, networks or gateways
connected to it, through hacking, spoofing, or any such similar means is
expressly prohibited. You agree to indemnify SunPrive for any loss or damage
which may arise through your unauthorised use of the website or Service.

Refunds / Returns Policy

Our products come with guarantees that cannot be excluded under the United
Kingdom Consumer Law. SunPrive will accept all refunds or replacement
requests if the products are returned to our warehouse within 30 days of delivery.
The product must not have been used, show any signs of wear and tear, and the
packaging must not have been damaged. If the packaging is damaged in any
way or if the product has been opened / used, you will not be entitled to a refund
or replacement.

Privacy

SunPrive is fully committed to providing a secure website and shopping
environment by protecting your privacy. Any personal information collected

through SunPrive will be handled with the strictest confidence, stored securely
and never on-sold or shared with any third party (except as required or
authorised by law.)
The information collected through this website remains the sole property of
SunPrive Skin and will not be sold to or shared with any other organisation or
third party. Information such as your name, email and shipping addresses, will be
gathered when you place an order and/or create an account. This information will
be stored securely.
SunPrive stores no credit card information. Our payment system uses industry-
standard Secure Sockets Layer (SSL) encryption systems to protect and encrypt
your payment card data before it is transmitted through the Internet. SunPrive
uses a secure external payment gateway to process your payments. SunPrive
cannot view, access or store your credit card details however cannot guarantee
the strength or effectiveness of these third-party providers.
Our website may contain links to other websites of interest. However we are not
responsible for the security practices, privacy policies or content of any external
or affiliate sites.
As a member of SunPrive you may receive regular email updates. The contents
may relate to SunPrive promotions, cosmetic, beauty and industry news. You will
have the ability to ‘opt out’ from receiving this material at any time.

Questions

If you have any queries in regard to these Terms please contact us on
hello@sunprive.com